Can I transfer Library or Platform Licenses between learners?

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There is a conditional exchange allowance policy. Please see the information below for the type of license you are using.

Compliance Library Licenses:

  • Compliance Library Licenses can only be reassigned to a new Learner if no courses have been started.

Enterprise Library Licenses:

  • Enterprise Library Licenses can only be reassigned to a new Learner if no courses have been started.

Enterprise Platform Licenses:

  • At the start of each calendar quarter, the Client may request that emtrain issue replacement Enterprise LMS Licenses. Exchanges are made for the same number of Learners who have left the company and are marked Inactive within the emtrain LMS. This applies only to LMS Licenses and not Enterprise Library Licenses. As part of the request, Client must provide an excel spreadsheet report of these learners.
  • NOTE: Client may reassign an Enterprise Library License and the corresponding LMS License to a second Learner provided the first Learner has not started any training initiatives on the LMS.
  • NOTE: Once a Learner has been identified as Inactive and a replacement License issued, that particular Learner may not return to the LMS without first purchasing a new LMS License. 
  • Additional LMS Licenses may be purchased before the Agreement End Date. The price of license is prorated by quarter (rounding up to the nearest quarter). Each LMS License includes access to the Enterprise Library for the same Learner.

Productivity Library Licenses:

  • Productivity Library Licenses are exchanged on three conditions. First, Productivity Library Licenses can be reassigned by the Training Administrator to a new Learner if no courses have been started. Second, Library Licenses may be exchanged without limit within the first 20 days of the contract start date for the same number of Learners who have left the company and are marked Inactive within the emtrain LMS.. Third, at the start of each calendar quarter, the Client may request that emtrain issue replacement Productivity Library Licenses for the same number of Learners who have left the company and are marked Inactive within the emtrain LMS. As part of the request, Client must provide an excel spreadsheet report of these learners. The number of replacement Licenses is limited annually to 10% of the number of Library Licenses under contract. 

Selective Library Licenses:

  • Selective Library Licenses are exchanged on three conditions. First, Selective Library Licenses can be reassigned by the Training Administrator to a new Learner if no courses have been started. Second, Library Licenses may be exchanged without limit within the first 20 days of the contract start date for the same number of Learners who have left the company and are marked Inactive within the emtrain LMS. Third, at the start of each calendar quarter, the Client may request that emtrain issue replacement Selective Library Licenses for the same number of Learners who have left the company and are marked Inactive within the emtrain LMS. As part of the request, Client must provide an excel spreadsheet report of these learners. The number of replacement Licenses is limited annually to 10% of the number of Library Licenses under contract. 

University Collection Licenses:

  • University Library Licenses are exchanged on three conditions. First, University Library Licenses can be reassigned by the Training Administrator to a new Learner if no courses have been started. Second, Library Licenses may be exchanged without limit within the first 20 days of the contract start date for the same number of Learners who have left the company and are marked Inactive within the emtrain LMS. Third, at the start of each calendar quarter, the Client may request that emtrain issue replacement University Library Licenses for the same number of Learners who have left the company and are marked Inactive within the emtrain LMS. As part of the request, Client must provide an excel spreadsheet report of these learners. The number of replacement Licenses is limited annually to 10% of the number of Library Licenses under contract. 

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