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Support Hours of Operations
Email support is available 9:00 am - 5:00pm PST, Monday - Friday
Emtrain offices are closed during major U.S. Holidays.
Special Note for August and September 2021: We are testing a 4-day workweek at Emtrain and will be closed Fridays in August and September. We look forward to connecting with you promptly upon opening each Monday.
Email support is available 9:00 am - 5:00pm PST, Monday - Friday
Emtrain offices are closed during major U.S. Holidays.
Special Note for August and September 2021: We are testing a 4-day workweek at Emtrain and will be closed Fridays in August and September. We look forward to connecting with you promptly upon opening each Monday.
New LMS Features
New Feature Previews
News
Announcements
- Emtrain LMS login page & Emtrain Courses access error has been reported
- Legal Requirements
- Performance issues due to Amazon S3 outage
- 9/27/2016 Login issue postmortem
- 3/22/2016 Course Track Completion Email issue postmortem
- Internet Explorer 8 Support Ending on 3/1/2016
Release Notes
- Course Revision: Preventing Workplace Harassment 8.5
- Course Release: Preventing Workplace Harassment 8.4
- Course Revision: Preventing Harassment 8.3
- Course Revision: Code of Conduct 4.2
- Course Release Notes: Coaching & Mentoring, Conflict Resolution, Safety, and Violence Courses
- PWH 8.2 Release Notes
FAQs
Learner FAQs
Administrator FAQs
Learners
Learner Portal Navigation
Course Information
- Course Navigation FAQ's
- Can I take my course in more than one sitting?
- Navigating your Emtrain course
- How do I continue my eLearning course after I started and had to exit?
- When do I use the Ask an Expert feature in the course?
- I completed sexual harassment training recently, why do I have to take another one?
Certificates
Technical Support & Troubleshooting
- Creating/Resetting a Password
- I see an Emtrain placeholder policy when I click the Policy link.
- Why doesn't my course load in Internet Explorer?
- How do I clear my browser cache?
- I am having trouble logging in, what do I do?
- What are the basic system requirements for taking an Emtrain Course?
Administrators
Getting Started
- Harassment Training Guide for 2020
- Whole Culture Additional Features
- Re-training Identifier
- How to Access the Learner Portal as an Admin
- Email Template Suggestions
- Best Practices
Basic Admin Tools
- How to Send a Password Reset to a Learner
- Is there a limit to the number of administrators we can assign?
- How do I know which level of LMS I am using?
- Can I access a transcript for a learner?
- What is included on the Menu of the LMS Dashboard Homepage?
- How do I find a list of all the learners?
Register and Assign
- How to Use the Previous Assignments Filter to Reassign Training
- How to Update a Course Assignment
- Add New Learner tool
- Assign Training tool
- Upload/Edit Learners tool
- How do I update learner data using the Download & Sync method?
Notify
- Automatic Email Updates tool
- Schedule Reminder Emails tool
- Email Learner Groups tool
- Email Preferences (Individual Learner, Reminder Emails)
- Update your Email Preferences (Email Learner Groups)
- How do I send an email to a single learner?
Reports
- How to View Learners' Time Spent in Courses
- How to Download Historical Records
- How to Archive Courses
- How can I view a individual learner's assignments?
- Reports- By Course tool
- Reports- By Learner tool
My Account
- How to Locate License Count and Expiration Dates
- How do I un-assign library licenses from Inactive learners?
- Course Licenses
- Course Library Licenses
- Course Library
- My Course Policies
Professional Tools
- Learner Groups with Odd/Even Re-training Identifier
- How to Create an Optional Training Course Track
- Custom Learner Data tool
- Course Tracks tool
- Learner Groups tool
- Admin Roles & Permissions
Online Order FAQs
#metoo Legislation Guides
Enterprise LMS
Developer Integration
- LMS API / HR Sync FTP Integration Guide
- HR Sync Automated Routines FAQ's
- If our feed is sent by 3:00am, is it loaded into the LMS by 8:00am the same day?
- HR Sync Routine: Learner (Employee) Sync
- HR Sync FTP Concepts
- API Methods: Learner Sign In
In-Person Workshop FAQs
- The workshop I am trying to enroll in is full, is there a waitlist?
- How do I enter "workshop completed" for a learner?
- How do I print a Workshop Roster?
- Can I view a Roster of Workshop Attendees?
- How do I assign Workshops to learners?
- Can I access a list of Past Scheduled Workshops?
Webinar FAQs
- How do I edit the schedule of a webinar?
- How do I Edit the Details of a Webinar?
- How do I schedule a webinar?
- How do I create a new webinar?
- What is the WebEx Information for Emtrain LMS Integration?
- How do I add a WebEx account to the Emtrain LMS?
3rd Party SCORM Courses FAQs
- How do I view the quiz scores from SCORM courses?
- How do I remove SCORM courses from the LMS?
- Can I edit the details of a SCORM Course after it has been uploaded?
- How do I assign a SCORM course to a learner?
- Can I replace a SCORM course with an updated version?
- How do I upload a SCORM Course to the LMS?
Files & Links FAQs
- How do I assign a link to a learner?
- Can I remove a Link that I previously uploaded?
- Can I edit a Link after it has been uploaded?
- Can I upload a link for learners to view?
- Can I edit a File after it has been uploaded?
- How do I assign a file to a learner?
3rd Party Single Sign On
Custom and SCORM Courses
Externally hosted SCORM courses
Hosting Custom and SCORM courses on the Emtrain LMS
Special Projects FAQs
Community
Community Tips & Tricks
CenterStage
CenterStage FAQs & Tutorials
- Assigning a center stage video through the LMS
- Video Compression Settings
- How do I share a video in an email?
- How do I sign up using a promo code?
- How do I add a video to a playlist?
- How do I create a playlist?
Training Activities
Preventing Workplace Harassment 8
Preventing Workplace Harassment 7
Business Ethics Series
- Can I provide my own translation of an Emtrain course?
- Code of Conduct Revision Changes
- When do the courses in the Business Ethics Series count as complete?
- Does the Business Ethics Series course replace the original Code of Conduct course?
- What courses are included in the Business Ethics Series?
- Can I switch a learner assignment from the original course to the new series?
Preventing Harassment 2014
Workplace Safety
- What do I do if I have questions about the Workplace Safety courses?
- Is there a Printable Guide for the Workplace Safety course?
- Why is the Workplace Safety policy not available in the course?
- How do I view my Company Safety Policy?
- How do I control the sound in the Workplace Safety Course?
- What are the Course Objectives of the Workplace Safety course?
Workplace Violence
- What do I do if I have questions about the Workplace Violence course?
- How do I control the sound in the Workplace Violence Course?
- How do I view my Company Violence Policy?
- Why is the Workplace Violence policy not available in the course?
- Is there a Printable Guide for the Workplace Violence course?
Anti-Bribery (FCPA)
Productivity Library Courses
Learning Moments
Respect in the Workplace
Hiring Skills & Restrictions
- How can I Print a Copy of the Resources Included in the Course?
- What do I do if I have questions about the Hiring Skills & Restrictions course?
- How do I see the state information on the Map of States?
- What are the Course Objectives of the Hiring Skills course?
- How do I control the audio & video in the Hiring course?
Wage & Hour and Independent Contractors
- How do I print a copy of my Workplace Policy
- Why does the course not appear for assignment in my dashboard?
- What are the "Best Practices" for assigning Wage & Hour?
- How should I prepare the Workplace Policy for Wage & Hour?
- Will the course be coming out in Spanish?
- Wage & Hour Revision Changes
EEO & Preventing Unlawful Discrimination
Lawful Terminations
Drug & Alcohol Awareness
Affirmative Action 101
- Affirmative Action 101 Revisions & Updates
- How do I print a copy of my Workplace Affirmative Action Policy?
- What do I do if I have questions about the Affirmative Action 101 course?
- How do I control the sound in the Affirmative Action Course?
- What are the Course Objectives of the Affirmative Action 101 course?
Fostering a Diverse and Inclusive Workplace
Code of Conduct and Business Compliance
Performance Management and Evaluations
Preventing Disability Discrimination
- How can I Print a Copy of the Resources Included in the Course?
- What do I do if I have questions about the Preventing Disability Discrimination course?
- How do I control the sound in the Preventing Disability Discrimination Course?
- What are the Course Objectives of Preventing Disability Discrimination?
FACTA
Creating a Level Playing Field
- Creating a Level Playing Field Revisions & Updates
- What do I do if I have questions about the Creating a Level Playing Field course?
- How do I control the sound in the Level Playing Field Course?
- Can I include separate policies for Affirmative Action & EEO?
- What are the Course Objectives of the Creating a Level Playing Field course?
Cyber Security
How to Conduct Great Interviews
Respect and Diversity in the Workplace
Unconscious Bias
eLearning FAQs
- Which Emtrain courses are offered in multiple languages?
- What are my options when Emtrain revises a course?
- 10 Most Common Learner Questions
- Will my course remember where I stopped?
- How do I report a typo that I found?
- Is there a way to turn the audio off in the eLearning courses?
Learner Portal FAQs
eCAT 2.0 Common Questions
- Can the Ask an Expert feature be customized for our company?
- Invalid license key error technical information
- Are some of the Video OFF pages Missing?
- Course Customization Specifications
- Why did the course log me out?
- How do I print my course completion certificate?
Retired Courses
Community browse
Support by Course
Preventing Harassment 2014
Affirmative Action 101
Business Ethics Series
Code of Conduct
Disability Discrimination
Drug and Alcohol Awareness
EEO
FACTA
Fostering Diversity
Global Anti-Bribery and Corruption
Hiring Skills and Restrictions
Lawful Terminiations
Learning Moments
Level Playing Field
Performance Management
Preventing Disability Discrimination
Respect in the Workplace
Wage and Hour
Workplace Safety
Workplace Violence
Preventing Harassment 2014
Affirmative Action 101
Business Ethics Series
Code of Conduct
Disability Discrimination
Drug and Alcohol Awareness
EEO
FACTA
Fostering Diversity
Global Anti-Bribery and Corruption
Hiring Skills and Restrictions
Lawful Terminiations
Learning Moments
Level Playing Field
Performance Management
Preventing Disability Discrimination
Respect in the Workplace
Wage and Hour
Workplace Safety
Workplace Violence