Why can't I locate a learner on any reports?

The filters on reports default to show you the Active learners only. If you think a learner is on the system, but they do not show up in reports, check to see if the learner is listed as Inactive.

To check if a Learner is Inactive:

• Click on the By Learner link from the Reports column of the LMS Dashboard Homepage

• Change the Active status to Inactive Learners Only

• Once you locate the learner, you can reactivate their profile. Check the box next to their name, then click on Go in the Activate Learner interface.