Why can't I locate a learner on any reports?


The filters on reports default to show you the Active learners only. If you think a learner is on the system, but they do not show up in reports, check to see if the learner is listed as Inactive.

To check if a Learner is Inactive:

  • Change the Active status to Inactive Learners Only

  • Once you locate the learner, you can reactivate their profile. Check the box next to their name, then click on Go in the Activate Learner interface.