What do I do if I have questions about the Unconscious Bias course?


Hi! Do you have questions about the Unconscious Bias course? Take a look at some of the common questions we've collected about the course.


Don't see your question here? Reach out to us by clicking the Contact Support button at the top or bottom of the page and submit a support ticket. We'll be happy to help!


Question: Will my progress be saved when I close the course? I don't have time to take the course in one sitting.

Answer: We know your time is valuable, so we designed the course to save your progress as you are taking the course. If you need to exit the course, just click the Save and Exit button. To resume the course from the last page you viewed, just log back into your Learner Portal and click the Finish Course button.


Question: How do I navigate the course?

Answer: You can view all of the navigation features and course options by clicking Here.


Question: I have a question about something that was presented in the course. Can I ask an expert about it?

Answer: Yes, you can use the Ask an Expert feature to ask our experts any questions you might have about what is presented in the course. Your questions and information are never shared with your employer, we keep your questions and information private.


Question: What are the technical requirements for the course?

Answer: The technical requirements for the course can be found by clicking Here


Question: The videos skip, stutter, or take a long time to load when I try to watch them. What can I do?

Answer: If the videos are loading slowly, or keep pausing to load, then your internet connection may not be fast enough to stream the videos. Close any other websites or applications that may be slowing your internet connection. If you still experience issues, turn the videos off while taking the course to eliminate the problem


Question: Are there options for the hearing impaired?

Answer: Yes, all video scenes are captioned. To turn closed captioning on, hover your mouse cursor over the video player so the controls appear and click the CC button. Captioning will be displayed until you turn the feature off.


Question: I cannot move past the page which asks me to read my company’s workplace policy, how do I move forward?

Answer: Depending on your browser setup, the policy will open in a new browser tab, browser window, or PDF reader. Once you are done reading the policy document, you can simply return to the tab or window that the course is active in, and continue the course.


Question: I finished the course, but it is listed as Incomplete in my Learner Portal. How do I complete the course?

Answer: If the course is listed as Incomplete, then you may have missed a section of the course. Check the table of Contents in the course to see if you have a chapter that is not completed. Incomplete chapters will be listed in grey.