How to Send a Password Reset to a Learner


If you are administering a secure dashboard, you will not have access to learners' passwords. However, you do have the ability to send them a link to reset their password. This can be used in the case such as:

  • A learner who lost the original email to set their password
  • A learner has forgotten their password
  • A learner who requests to change their password

Access the profile of a learner. The right hand column contains the Learner Access. By clicking Send Password Reset Email, an email is sent to the learner to create or reset their password.